Warranty Activiation

10-Year Limited Product Warranty

Warranty Activation Requirements

Mega Metals Pty Ltd proudly offers a 10-Year Limited Product Warranty on eligible products.

Registration helps us confirm the installation, environment and maintenance arrangements that apply to your product.

1. Complete the Warranty Questionnaire

Within 30 days of the invoice date, the purchaser must submit Mega Metals' Post-Purchase Installation and Environmental Questionnaire and provide:

☐ Purchaser, invoice and installation site details

☐ Installation date and installer's name and contact details

☐ Product type, quantity and relevant order or batch information

☐ Confirmation that the goods were installed in accordance with applicable instructions, standards and good industry practice

☐ Details of any marine, saltwater, pool, industrial, chemical, high-humidity or other corrosive exposure

☐ Confirmation that no unauthorised cutting, drilling, welding, coating, alteration or other modification has been made

2. Provide Supporting Documents

Upload with the questionnaire or email to sales@megametals.com.au:

☐ A copy of the original Mega Metals invoice

☐ Clear photographs of the installed products, fixings, posts, joins and relevant finishes

☐ Site photographs showing the surrounding environment and proximity to pools, coastline, saltwater, chemicals, irrigation, soil, vegetation and industrial exposure (where relevant)

Mega Metals may reasonably request additional photographs or information required to assess eligibility. Any such request will not affect your statutory rights.

3. Accept the Maintenance Obligations

The purchaser must confirm that:

☐ The products will be inspected at reasonable intervals

☐ Cleaning, touch-up work and maintenance required by the applicable product instructions will be completed

☐ A written maintenance log (including dates, work performed and photographs where appropriate) will be kept

☐ The maintenance log and supporting records will be provided to Mega Metals if reasonably requested for a warranty claim

4. Activation & Confirmation

Warranty activation is complete only when Mega Metals has reviewed the submitted information and issued written confirmation.

If any information is incomplete, Mega Metals will provide the purchaser with a reasonable opportunity to supply the missing information.

If activation is not completed within 30 days, the voluntary 10-Year Limited Product Warranty will not be activated unless Mega Metals agrees otherwise in writing.

This does not affect any rights or remedies available under the Australian Consumer Law or any other applicable law.

5. Key Limitations of the Voluntary Warranty

Subject to the Australian Consumer Law, the voluntary 10-Year Limited Product Warranty does not cover loss, damage or deterioration caused or contributed to by:

  • Installation within 1 kilometre of a marine or saltwater environment unless Mega Metals approved the location in writing before installation.
  • Incorrect, unsafe or non-compliant installation, unsuitable fixings, incompatible metals or failure to follow applicable instructions.
  • Cutting, drilling, welding, grinding, recoating, alteration, modification or repair not authorised by Mega Metals.
  • Undisclosed or abnormal exposure to salt, chlorine, chemicals, fertiliser, irrigation, industrial emissions, standing water, soil contact or other corrosive environments.
  • Failure to inspect, clean or maintain the product as reasonably required.
  • Impact, misuse, abuse, vandalism, accident, fire, flood, storm, ground movement or other external causes.
  • Ordinary wear and tear, colour variation or minor cosmetic changes that do not affect the product's structural performance.

An exclusion applies only to the extent that the excluded event caused or contributed to the claimed failure.

Full warranty coverage, claim procedures and any product-specific conditions are contained within the applicable Mega Metals Warranty Terms.

6. How to Request Warranty Activation

Email sales@megametals.com.au with the following details:

  • Your name
  • Business name (if applicable)
  • Invoice number
  • Installation address

Our team will then send you the warranty questionnaire and submission instructions.

7. Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by Mega Metals' voluntary 10-Year Limited Product Warranty are in addition to, and do not limit or replace, your rights under the Australian Consumer Law.